FAQ

Frequently Asked Questions (FAQ):

1. How can I place an order?

  • Placing an order with Casual Sports Kicks is quick and easy! Simply browse our website, select the items you'd like to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're all set!

2. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment platforms. Rest assured, your payment information is safe and secure with us.

3. Can I track my order?

  • Absolutely! Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

4. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Please note that additional shipping charges and customs duties may apply, depending on your location. For more information, please refer to our Shipping Policy or contact our customer support team.

5. What is your return policy?

  • We want you to be completely satisfied with your purchase from Casual Sports Kicks. If for any reason you're not happy with your order, we offer a hassle-free return and exchange policy within 7 days of receipt. Please see our Returns & Exchanges page for more details.

6. How can I contact your customer support team?

  • Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via contact form on our website. We strive to respond to all inquiries.

7. Do you offer discounts or promotions?

  • Yes, we frequently offer discounts, promotions, and special deals to our valued customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers and promotions.

8. Can I cancel or modify my order after it has been placed?

  • Once an order has been placed, it is processed and fulfilled as quickly as possible to ensure timely delivery. Therefore, we may not be able to cancel or modify your order once it has been submitted. However, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

9. Are your products covered by a warranty?

  • Yes, many of our products are covered by a manufacturer's warranty against defects in materials and workmanship. Please refer to the product description or contact our customer support team for more information about specific warranty coverage.

10. How can I stay updated on new arrivals and promotions?

  • To stay updated on the latest arrivals, promotions, and exclusive offers from Casual Sport Kicks, be sure to subscribe to our newsletter and follow us on social media. You'll be the first to know about exciting new products and special deals!